ProjectForum customer Geometrica has written a wonderful article that shares their experiences creating a new Quality Management System, and how they used ProjectForum to escape the bureaucratic nightmare typically associated with creating an ISO 9001-compliant system.
In the words of their quality manager:
Geometrica has its headquarters in Houston, Texas and its main plant in Monterrey, Mexico. Through seventeen years, the organization has provided affordable and environmentally-friendly dome and space frame structures worldwide. The article narrates our journey to ISO 9001 certification and describes how a wiki can actually help not only to comply with ISO's requirements, but to capture volumes of tacit knowledge in an organization and manage it effectively.
You can find the complete article at http://www.geometrica.com/7/64
(And yes, that article was written in ProjectForum, and is being served up via a ProjectForum "web view"...)
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